The factory was paying less than the store's customers did.
Like most franchised dealers, this group was reimbursed for warranty parts and labor below its retail rates. State law allowed more. The question was whether a submission could prove it and hold up during OEM review.
“The focus is not speed or volume, but clarity and defensibility, so the submission holds up during review.”Wooden Automotive Consultants
Three questions every OEM reviewer asks.
A retail warranty reimbursement submission answers them with real repair orders, documented calculations and clearly supported pricing logic.
Is the store eligible?
The state statute, the OEM program rules and the timing of the filing all have to line up.
What is the real retail rate?
Historical customer-pay data shows what retail customers actually pay for parts and labor.
Can the math be defended?
Every rate comes with a documented calculation, so the factory can see exactly how it was derived.
Five layers, one defensible filing.
Each layer rests on the one below it. Watch them separate, or click any layer.
Eligibility & scope
Confirm state statutes, OEM program rules and submission timing.
Customer-pay data
Extract, normalize and organize your repair order data.
Sampling & exclusions
Apply statute-aligned filters to define the supporting transactions.
Parts & labor math
Build documented calculations showing how each rate was derived.
Submission & response
File, track OEM feedback and handle clarification requests.
One team for every rooftop in the group.
Submissions are coordinated remotely across the country, for single stores and multi-location dealer groups alike.
- Standardize submissions across multiple rooftops
- Keep documentation consistent from store to store
- Adapt each filing to its own state statute
- Review rates every 12 months, or after major labor cost changes
Client name withheld. Results depend on the dealership, its state's law and its own customer-pay data. One group's result does not predict another's.
Can I collect the same labor rate and parts markup on warranty as on customer pay?
Yes. It is the law in nearly every state, yet many dealers have not taken advantage of it.
Will the factory audit me if I apply?
Most state laws are written to protect dealers from punitive factory audits. In 30+ years, no client has been audited because of a rate increase.
Why hire a consultant instead of doing it myself?
The factory has legal experts dedicated to keeping your rate low. Ask whether you have the experience, the time, detailed knowledge of the law, and the tools to get every dollar.
What does it cost?
A low, flat fee. We never take a percentage of your increase.
How long does it take?
Most states give the factory 30 days to review your claim once it is submitted. We handle every step before and after.