Know the rate the factory should pay.
Your warranty reimbursement rate is the labor rate and parts markup the manufacturer pays on warranty work. It is set by evidence, and the evidence is in your repair orders.
Your rate is calculated, not negotiated.
Manufacturers set a standard warranty labor rate that is usually below your retail rate. Many states let dealers submit customer-pay repair orders to prove their real retail rate.
Which repair orders you submit, and how many, decides the rate you can support. Our analysis finds the set that supports the highest rate your law allows.
- Based on your customer-pay repair orders
- Applies to labor rate and parts markup
- The rule for which ROs count varies by state
- Reviewed every 12 months as costs rise
Your retail rate comes from your own repair orders.
Customer-pay labor dollars divided by customer-pay labor hours gives the effective retail rate a submission is built around. Slide in your figures.
Example figures, not your store's data. The repair orders that count, and how many, depend on your state's statute.
How the rate gets set.
Our team handles the work. You decide when to submit.
Pull data
We extract your customer-pay repair orders.
Find the high watermark
We identify the qualifying set with the best result.
Calculate
We document how the rate is derived.
Submit
We file and manage the factory's response.
Can I collect the same labor rate and parts markup on warranty as on customer pay?
Yes. It is the law in nearly every state, yet many dealers have not taken advantage of it.
Will the factory audit me if I apply?
Most state laws are written to protect dealers from punitive factory audits. In 30+ years, no client has been audited because of a rate increase.
Why hire a consultant instead of doing it myself?
The factory has legal experts dedicated to keeping your rate low. Ask whether you have the experience, the time, detailed knowledge of the law, and the tools to get every dollar.
What does it cost?
A low, flat fee. We never take a percentage of your increase.
How long does it take?
Most states give the factory 30 days to review your claim once it is submitted. We handle every step before and after.
