Every warranty claim, paid in full.
When your technicians complete a covered repair, the manufacturer pays your dealership for the parts and labor. State law sets how fairly it has to pay.
How dealer warranty reimbursement works.
A customer brings in a vehicle under warranty. Your technicians make the covered repair and the dealership bills the manufacturer, not the customer.
The manufacturer reimburses the dealership at its warranty labor rate and parts markup. In nearly every state, the law says those should match what your retail customers pay.
- The customer pays nothing for covered repairs
- The dealership bills the manufacturer for parts and labor
- State law sets a fair-pay floor for that reimbursement
- Most dealers are paid below retail until they file
From repair bay to reimbursement.
Each layer of a warranty claim rests on the one before it. Watch them separate, or click a layer.
Covered repair
Your technician repairs the vehicle to factory spec.
Repair order
The work, parts and hours are documented on the RO.
Warranty claim
The claim goes to the manufacturer for payment.
Factory review
Most states give the factory 30 days to approve or deny.
Reimbursement
The dealership is paid, at retail rates once the uplift is approved.
From today's rate to retail.
Our team handles the work. You decide when to submit.
Review
We look at what your store is paid today.
Compare
We compare it to your customer-pay rates.
File
We submit under your state's statute.
Collect
Your claims are paid at the higher rate.
Can I collect the same labor rate and parts markup on warranty as on customer pay?
Yes. It is the law in nearly every state, yet many dealers have not taken advantage of it.
Will the factory audit me if I apply?
Most state laws are written to protect dealers from punitive factory audits. In 30+ years, no client has been audited because of a rate increase.
Why hire a consultant instead of doing it myself?
The factory has legal experts dedicated to keeping your rate low. Ask whether you have the experience, the time, detailed knowledge of the law, and the tools to get every dollar.
What does it cost?
A low, flat fee. We never take a percentage of your increase.
How long does it take?
Most states give the factory 30 days to review your claim once it is submitted. We handle every step before and after.
